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Terms and Conditions


Explanation types of accommodation
ROOMSRoom 1/1 Room for one person
Room 1/2 Room for two persons
Room 1/2 +1 Room for three persons
APARTMENTSStudioA2 studio apartment for two
StudioA2+1 Studio apartment for three people
StudioA2+2 Studio apartment for four peopleA2 apartment for two people
A2+1 apartment for two people plus extra bed
A2+2 apartment for two people plus two extra beds
A2+3 apartment for two people plus three extra
A4 apartment for four people
A4+1 apartment for four persons plus extra bed
A4+2 apartment for four persons plus two extra beds
A4+3 apartment for four people plus three extra beds
A6 apartment for six people
A6+1 apartment for six persons plus extra bed
A6+2 apartment for six persons plus two extra beds
A8 apartment for eight people
A8+1 apartment for eight people plus extra bed
A8+2 apartment for eight people plus two extra beds

RESERVATIONS AND PAYMENTS
Inquiries and booking of accommodation can be done electronically, by mail or in person at the agency. When booking, the customer fully accepts these General Terms and Conditions. In other words, everything stated in the General Terms and Conditions becomes legally binding both for the customer and the agency. The agency provides the guest with all the relevant information related to the trip, and offers a suite of travel insurance and cancellation insurance. The Guest is obliged to provide the information necessary in the booking procedure. To confirm your reservation deposit is required depending on the payment method. The remainder is to be paid no later than 15 days prior to the arrival or from the service provider on the day of arrival. The customer is informed about the payment upon confirmation of reservation. Note for payment by credit card – charged for the amount stated in EUR according to the foreign exchange rate on the charge or EUR.

AGENCY’S RIGHT TO CHANGES AND CANCELLATION
The Agency may change or cancel the reservation if before or during vacation unexpected circumstances that can not be avoided. Booked accommodation can be substituted only with the approval of the client and the accommodation of the same or higher category and at the price at which a confirmed reservation. If the alternative accommodation is available only in a higher category and at a price 15% higher than the initial reservation, the agency has the right to charge the price difference upon consulting the customer. If the agency is unable to offer a replacement, the agency reserves the right to cancel the reservation upon prior customer notification at least 7 days before the start of the service, and guarantees a full refund of the amount paid. If he is not able to offer a replacement on the day of arrival, the agency will try to provide information about the accommodation that is not the Agency’s offer and guarantees the refund of the complete paid amount.

RIGHT TO CHANGES AND CANCELLATION
Should the customer wish to change or cancel a reservation after the deposit is received, it must do so in writing (e-mail or fax). The change includes the change in the number or the date and / or customers at least 30 days before arrival. Change of accommodation unit and any change within 30 days of the arrival date or during use is considered a cancellation. In the case of the arrival date and the customer therefore cancels the reservation, listed below apply to the cancellation terms. Date of receipt of the written cancellation is used to calculate cancellation costs as follows:

· For cancellation up to 30 days before arrival will be charged 30% of the accommodation price
· For cancellations 14-9 days before arrival will be charged 50% of the accommodation price
· The cancellation of 8-2 days before arrival will be charged 80% of the accommodation price
· The cancellation 1 days before arrival, or not come, or cancel during the reserved time will be charged 100% of the total price.
The agency’s obligation to take care of services and the choice of service providers, care of the rights and interests in accordance with good practices in tourism. The agency will carry out all stated obligations in full and as described above, except in extraordinary circumstances.